Sr Technical Support Analyst
Sioux Falls, South Dakota Job ID 26-1609 Date posted Feb. 16, 2026 Category ITAt CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.
Our brand-new, 700,000-square-foot Asian-style food manufacturing facility in Sioux Falls, SD, is taking shape — and we’re ramping up hiring for key roles. This is your chance to be part of something from the ground up. We’re building a strong, experienced team ready to bring this new site to life and shape its future together.
As a Senior IT Systems Support Analyst you will support, manage, and enhance our IT systems infrastructure—keeping our production moving, employee’s technology up, running, and secure.
What You Will Do:
• Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
• Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
• Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.
• Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
• Collaborate with vendors and contractors to ensure service quality and technology alignment.
• Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
• Provide technical guidance and mentorship to junior support staff.
What We Look For:
• Associate’s degree or equivalent experience preferred but not required
• Minimum 5 years of relevant IT experience, including Technical Support Analyst experience
• Expertise in Windows OS, Microsoft Office Suite, and scripting tools
• Strong troubleshooting skills for hardware, operating systems, and networking
• Ability to provide strong customer service including written and verbal communication
• Solid understanding of network concepts and IT best practices
• Proven ability to deliver effective, client-focused IT solutions
• Motivated to stay current with emerging technologies and industry trends
What We Offer:
The base salary range for this position is $54,000 to $89,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.
Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings
CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com.
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Find out more about who we are
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Timeline Video
At Schwan's, we believe in creating a workplace that's as enjoyable as our food. Recently, our HR team was surprised with Bibigo Steamed Dumplings, bringing smiles and deliciousness to the office. It's these tasty perks and fun moments that make working here so special. Join our team and experience the joy of being part of a company that values great food and a great work environment!
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Schwan's People Magazine
Dive into the latest edition of Schwan's People Magazine and discover the stories of our incredible team members. From heartwarming employee highlights to exciting company updates, see how our people make Schwan's a fantastic place to work. Explore the Spring 2024 issue and get inspired by the passion and dedication that drives our success.
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We're Schwan's Employees
What makes Schwans so special? Let our Employees tell you themselves in their own words!